AI agentic integration

An AI agent is software that can read your business information and act on it: draft the reply, sort the inbox, flag the order that looks wrong. The difference between a demo and a tool is integration — the agent has to work inside your actual systems, on your actual data.

We wire one agent into up to three of your systems, test it against real data before it goes near a customer, and write instructions your team can actually follow. The safety rule is absolute: agents draft and flag; a person sends. That's not a setting — it's how we build.

What from £2,500 gets you

• One AI agent, doing one job, wired into up to 3 of your systems
• The job it does named and agreed in writing before build
• Drafting, sorting and flagging — nothing sent without sign-off
• Tested with your real data before it goes near a customer
• Two rounds of tuning in the 30 days after go-live
• Written instructions your team can actually follow

A second agent, extra systems, or a second job for the same agent is specced and quoted before anything starts.

Fair use applies to every published scope — what's included, and what's quoted separately.

Questions people ask

What is agentic AI?

AI that does work rather than just answering questions — reading information from your systems, taking bounded actions like drafting replies or filing documents, and escalating to a person when unsure.

Is it safe to let AI touch customer communication?

The way we build it, AI never touches the customer — it drafts, a person reviews and sends. Anything unusual gets flagged and left alone. You stay in charge of every word that leaves the building.

What does AI integration cost for a small business?

Scoped AI implementations in the UK generally start around £2,500 and rise with complexity. SilentShift starts at £2,500 for one agent across up to three systems, with bigger scopes specced first.

Jargon check: Agentic AI